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products are unique, handmade jewelry and accessories for personal adornment.
All metals vary from 14k gold, 14k gold-filled, vermeil and sterling silver, 18k gold
upon request. Due to its weaker durability, I do not use goldplated. Slight imperfections
of size and stone color are a part of my designs. Anticipate some variations.
I will notify
the customer if an item has slightly changed due to making it one of a kind.
I stand behind my jewelry. All jewelry is guaranteed against defective workmanship. |
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Cynthia Hastings - (904) 612-8242
3140 S. Ponte Vedra Blvd.
Ponte Vedra Beach, FL 32082
Please call me during my business hours, Monday-Saturday, 10:00am-6:00pm EST, or feel free to email
me
at info@cclane.com if you have any questions about your order. Please reference your order number when
inquiring about an order that was placed. I am here to help! If you are interested in seeing
my creations
in person, I can make appointments to meet at my showroom or I can schedule to meet elsewhere.
If there is a CCLane Creation that you have seen that is not featured online,
please email me at info@cclane.com for
availability.
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I will be glad to refund your money for any item that you are not completely happy with. The item
MUST be returned to
C.C. Lane within 10 days from the date you received the item in its original
unused condition. I will be happy to exchange for
store credit of any item that is received after 10 days.
Any jewelry damaged or broken may be returned for complimentary repair.
I will return the jewelry
at my expense. If the jewelry is damaged in transit, please contact the shipping company. All returns must
be prepaid, insured, and
shipped via a major carrier. Shipping and packaging fees will not be refunded. Any
unauthorized return will be refused.
Please contact us for a return authorization number before you ship any
package to us.
You can email us at Returns@cclane.com.
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Please anticipate slight variations in each stone due to
my use of all natural stones. Remember that
the
slight differences
resulting from the use of natural stones only aids in creating my one-of-a-kind pieces. Try
to make your jewelry last. Store
jewelry in a clean, dry place such as a fabric-lined jewelry box or wrapped
in a soft cloth. Store pieces individually so that they
do not tangle or scratch one another. Avoid bringing any
jewelry into contact with perfume, hairspray, or harsh chemicals such as
bleach or chlorine. It is best to put
jewelry on last while getting dressed and to remove while performing housework, swimming,
or engaging in
other strenuous activity. Over time, silver and gold will tarnish with exposure to air, chemicals, and oils from
the
skin. Jewelry should be cleaned using a soft cotton cloth, polishing cloth or felt with mild, non-abrasive soap and
warm water.
Windex can also clean well on all metals. Be very careful not to dislodge any stones or wires since
they are so delicate. If you
clean the jewelry with water, before storing, please allow it to air dry. When washing
necklaces, be careful not to get the
stringing materials wet (e.g. silk thread or jeweler's wire). For best results,
clean pieces periodically and handle with care!
Do not use tissue paper or paper towels for cleaning. Their fibers
can result in scratching. Be cautious if using commercial
cleaners, many can cause damage to certain semi-precious
stones and coral. Remember, this jewelry is fragile and
should be handled with care at all times!
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